Help

Help Centre

Need assistance? We’re here to help. Below are answers to the most common questions about orders, delivery, and support.

Orders & Quotations

Can I request a quote instead of buying online?
Yes. For bulk orders or custom requirements, contact us directly via WhatsApp or email and we’ll provide a formal quote.

Can I modify my order after placing it?
If your order hasn’t been dispatched yet, we can assist with changes. Contact us as soon as possible.

Shipping & Delivery

Where do you deliver?
We deliver nationwide across South Africa. Delivery times may vary depending on your location.

How long does delivery take?
Standard delivery typically takes 2–5 working days. Larger or specialized orders may take longer.

Do you offer bulk or industrial delivery?
Yes. We handle bulk and site deliveries. Delivery timelines will be confirmed during quoting.

Payments

What payment methods do you accept?
We accept secure online payments via card and approved payment gateways.

Do you offer invoices for businesses?
Yes. All orders include invoices suitable for business and procurement use.

Returns & Refunds

Can I return a product?
Returns are accepted for unused items in original condition. Contact us within 7 days of receiving your order.

What if I receive a damaged item?
If your item arrives damaged or incorrect, contact us immediately with photos and we’ll resolve it quickly.

Support

How can I contact you?
We’re available via:

• WhatsApp: 066 288 3571

• Email: info@sx-solutions.co.za

Business hours
Monday – Friday: 8:00 – 17:00
We aim to respond to all queries within 24 hours.

Still need help? Reach out to our team and we’ll assist you directly.